Returns & Exchanges

At SESSIONS AT ARDEN, we take pride in the quality of our gourmet offerings; however, due to the perishable nature of our food products, we can only accept returns or provide replacements for items that arrive damaged or defective. If you are unsatisfied with your order, please contact our support team within 48 hours of delivery to initiate a resolution.

1

Inspect Your Order

Upon delivery, please immediately inspect all food items for any signs of damage, spoilage, or shipping errors.

2

Capture Documentation

Take clear photographs of the damaged product and the original packaging to help us process your claim quickly.

3

Contact Support

Email our customer service team at [email protected] with your order number and the photos of the issue.

4

Receive Resolution

Once your claim is verified, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing